TransConnect is part of the company Transporting Wheels B.V. based in the Netherlands, founded in 2014. The team behind TransConnect has many years of experience in the trade and transportation of used vehicles worldwide. After years of operating in vehicle trading, transportation, and providing additional automotive services, we launched the online service – TransConnect.

We are a contact point for road vehicle transport. On your account, you will find all the necessary transport documents, such as CMR information, conveniently gathered in one place.

When an order enters our portal, it stays in the “Auctions” for 24 hours. If it is not taken, it moves to “Speed Deals” for 48 hours. Finally, if the order is still not booked, it goes to “Open” orders until a partner takes it. The last step for the orders is the “Urgent” tab, where you can propose your price for the order.

For some orders, an aviso time of 24, 48, or 72 hours is required and mentioned in the order. This means the order must be planned at least 24, 48, or 72 hours before pick-up. Make sure you have also added the driver details and the license plate of your truck, as this is needed for the aviso to be sent automatically from our platform.
Some loading locations (such as auctions and logistics centers) require the aviso to prepare the vehicle for transport. Please take this into account when planning orders. Loading vehicles outside of the aviso time is at your own risk.

Prices are only negotiable if the order is in “open” and “urgent” status. Contact the logistics team to discuss the price and reach an agreement at +31 88 369 0700.

Always contact the logistics team if you want to deliver outside opening hours. Our colleagues will check if this is possible and inform you about the full procedure. Failure to notify us may result in account suspension.

Inform our logistics team, they will contact the necessary contacts to ensure you are not held up: +31 88 369 0700.

We want to make transport through our portal as safe as possible for our partners and customers. Therefore, we ensure that all our partners are officially registered, licensed, and insured against damage to third-party goods. The same applies to insurance, which covers both you and your means of transport, as well as the cars you transport, in the event of an unfortunate incident. The transport license and insurance documents are mandatory for us to work together.

The auctions last for 24H in total. When placing a bid, it can be that some other partner placed other bids after you before the time ended, and therefore won the order on their side. You also have the option to click on “buy now” with a difference price tag, but it ensures that you will have it on your account.

When a country is not visible in the dropdown menu of the search engine, it means that we either temporarily have no orders going to/from there, or that the routes have not yet been opened for ordering.

Please immediately contact our logistics team to inform them and find some solutions about the orders that can be impacted: +31 88 369 0700 or logistics@transconnect.com

When taking an order, you will need to enter the planned loading and delivery dates, as well as the driver’s name and license plate numbers, into the system. This will allow the system to display the address details of the locations, as well as the car details.

Contact TC to inform about damage, always take pictures and note the damage on the CMR! If this is not done correctly, it might result in the transporter paying for the damages.

If you are unable to reach the location on time, you are allowed to change the pickup/delivery date in the portal. If the delay exceeds one day, contact the logistics team to resolve the issue or send a “replan request” via the portal, which you can find in the order

Whenever you are not able to transport the order, you can contact us, and we will discuss what the other possibilities are.

Always contact the logistics team. They will look for alternative solutions to fix the problem as soon as possible.

Always contact the logistics team to find the best alternative solution.

If the car is not available at the pick-up location, you should first contact TC to discuss the next steps. If the car is not far away and you can still load it, you can proceed with the order for an additional amount of 0.90 EUR/km. If the car is too far off-route, you can charge fault freight (75%) for the missed collection after discussing this with the logistics team.

When you or your driver arrive at a loading location and see that you will have to wait to receive the car, please contact logistics to make them aware of the situation. They will try to find a solution to make the loading faster. We start counting waiting time from your first message about the issue. The first 30 minutes are not compensated, and compensation of 25€ is provided for every additional 30 minutes. The maximum compensation is 75€. Only after discussing with the logistics team can a longer waiting time and higher compensation be agreed upon.

Under several circumstances, you are allowed to charge us fault freight (75% of the order value). Examples are when the car is not present at the location, when opening hours are incorrect, or when you have to wait for a longer period of time. Make sure you always contact the logistics team at TC to discuss if you want to charge fault freight successfully.

After planning an order, you can click on “Details,” and then it will show “Add driver.” Only when this is done, the email with confirmation will be sent to the loading address and the client. The driver can be changed later, but this might result in incorrect pick-up documents. Additionally, you will need to add the license plates of the truck.

The order status can be changed in the portal by clicking on details and pushing the blue button that either has one of the following statuses: plan, picked up, delivered, picture CMR. You can also change here the loading/delivery dates if needed, but please note that we would like to avoid excessive amounts of plan changes, as it also interferes with customer plans.

After the car(s) are delivered and the CMR is uploaded to the portal, you can send your invoice to invoices@transconnect.com or upload it directly to the portal via your partner account. To ensure fast payment, please mention the TC number(s) on the invoice along with the price next to it. The invoice must be in PDF format. Payment will be made within 14 days.