Hanzelaan 351
8017 JM Zwolle
The Netherlands
No. If a car is leaking any type of fluid, it cannot be transported. In case of a police check, this can be classified as an environmental offence, which carries significant fines. For safety and compliance reasons, leaking vehicles are not accepted for transport. If your car is leaking and this affects the scheduled delivery or pick-up, please contact our support team as soon as possible.
TransConnect is part of the company Transporting Wheels B.V. based in the Netherlands, founded in 2014. The team behind TransConnect has many years of experience in the trade and transportation of used vehicles worldwide. After years of operating in vehicle trading, transportation, and providing additional automotive services, we launched the online service – TransConnect.
We are a contact point for road vehicle transport. On your account, you will find all the necessary transport documents, such as CMR information, conveniently gathered in one place.
For some orders, an aviso time of 24, 48, or 72 hours is required and mentioned in the order. This means the order must be planned at least 24, 48, or 72 hours before pick-up. Make sure you have also added the driver details and the license plate of your truck, as this is needed for the aviso to be sent automatically from our platform.
Some loading locations (such as auctions and logistics centers) require the aviso to prepare the vehicle for transport. Please take this into account when planning orders. Loading vehicles outside of the aviso time is at your own risk.
Prices are only negotiable if the order is in “open” and “urgent” status. Contact the logistics team to discuss the price and reach an agreement at +31 88 369 0700.
Always contact the logistics team if you want to deliver outside opening hours. Our colleagues will check if this is possible and inform you about the full procedure. Failure to notify us may result in account suspension.
Inform our logistics team, they will contact the necessary contacts to ensure you are not held up: +31 88 369 0700.
We want to make transport through our portal as safe as possible for our partners and customers. Therefore, we ensure that all our partners are officially registered, licensed, and insured against damage to third-party goods. The same applies to insurance, which covers both you and your means of transport, as well as the cars you transport, in the event of an unfortunate incident. The transport license and insurance documents are mandatory for us to work together.
The auctions last for 24H in total. When placing a bid, it can be that some other partner placed other bids after you before the time ended, and therefore won the order on their side. You also have the option to click on “buy now” with a difference price tag, but it ensures that you will have it on your account.
When a country is not visible in the dropdown menu of the search engine, it means that we either temporarily have no orders going to/from there, or that the routes have not yet been opened for ordering.
Please immediately contact our logistics team to inform them and find some solutions about the orders that can be impacted: +31 88 369 0700 or logistics@transconnect.com
When taking an order, you will need to enter the planned loading and delivery dates, as well as the driver’s name and license plate numbers, into the system. This will allow the system to display the address details of the locations, as well as the car details.
Contact TC to inform about damage, always take pictures and note the damage on the CMR! If this is not done correctly, it might result in the transporter paying for the damages.
If you are unable to reach the location on time, you are allowed to change the pickup/delivery date in the portal. If the delay exceeds one day, contact the logistics team to resolve the issue or send a “replan request” via the portal, which you can find in the order
Always contact the logistics team. They will look for alternative solutions to fix the problem as soon as possible.
Always contact the logistics team to find the best alternative solution.
If the car is not available at the pick-up location, you should first contact TC to discuss the next steps. If the car is not far away and you can still load it, you can proceed with the order for an additional amount of 0.90 EUR/km. If the car is too far off-route, you can charge fault freight (50%) for the missed collection after discussing this with the logistics team.
If the car is not available at the pick-up location, you should first contact TC to discuss the next steps. If the car is not far away and you can still load it, you can proceed with the order for an additional amount of 0.90 EUR/km. If the car is too far off-route, you can charge fault freight (50%) for the missed collection after discussing this with the logistics team.
After planning an order, you can click on “Details,” and then it will show “Add driver.” Only when this is done, the email with confirmation will be sent to the loading address and the client. The driver can be changed later, but this might result in incorrect pick-up documents. Additionally, you will need to add the license plates of the truck.
The order status can be changed in the portal by clicking on details and pushing the blue button that either has one of the following statuses: plan, picked up, delivered, picture CMR. You can also change here the loading/delivery dates if needed, but please note that we would like to avoid excessive amounts of plan changes, as it also interferes with customer plans.