We are happy to help you.
If your question is not in the FAQ, please contact us.

You can book a complete transport in seconds using our online platform and calculator.

You get transparent pricing directly during booking so you can decide immediately.

Yes, you receive updates from pickup to delivery so your team stays informed.

Your dedicated contact can help with planning updates and operational questions.

Yes, our connected transport network covers major routes across Europe.

You can update addresses and timings directly in your booking overview.

Yes, our team can help configure recurring transport flows.

Yes, multi-vehicle bookings are supported with clear delivery windows.

You receive planning updates as soon as routes are confirmed.

Your dedicated contact can coordinate urgent requests immediately.

Yes, you can export shipment and invoice data for your administration.

Yes, our product team can help integrate booking and tracking via API.

Service terms are available in your account and at the footer legal links.

Support is reachable by phone and email through your account contact block.

At TransConnect, it is only possible to pay by bank transfer!

At TransConnect, it is only possible to pay by bank transfer!

Invoices are generated per booking with clear reference and cost details.

To process a claim, please follow these steps:

1. Report the damage: Please contact TransConnect as soon as possible to report the damage. You can do this easily via your portal. Please note: this must be done within 2 working days of delivery. After this period, it will no longer be possible to submit a claim for damages.
   

2. Document the Damage: Always take clear pictures of the damage and note it on the CMR (Consignment Note). This documentation is crucial for processing the claim.
3. Follow Procedures: Ensure you follow the entire ICED & Signed procedure. This helps in accurately determining liability and ensures a smooth claims process.
   
   

If no damages are mentioned on the CMR, we cannot process the claim, as the partner (and their insurance) will reject the claim.

If you have any questions or need further assistance, feel free to reach out to our logistics team or call us directly at +31 88 369 07 00. We’re here to support you every step of the way!

ICED & Signed

Our cover reimburses damage up to an amount of €70,000 per vehicle, up to a maximum of three vehicles per transport. Read more about our unique coverage with Carsecure

If our driver arrives at a loading location and finds that he’ll have to wait to receive the car, he will contact our logistics team immediately. Together they will work to find a solution to expedite the loading process.

Here’s how we handle waiting time:

Initial Waiting Period: The first 30 minutes of waiting are not charged.

Charges: After the initial 30 minutes, €30 is charged for every additional 30 minutes of waiting.

Maximum Charges: The maximum charge is €90. However, if a longer waiting time occurs, a higher charge can be agreed upon after discussing with the logistics team.

Fault Freight: If no pickup is possible, fault freight might be charged.

If you have any more questions or need further assistance, feel free to reach out or call us directly at +31 88 369 07 00. We’re here to help!

In case our partner is at the location and not able to load the cars, we have the possibility of charging fault freight.

The most seen causes of fault freight we see are:

• Car not paid for
• Car not at the location
• Car does not drive and cannot be winched
• Car not prepared for loading
• Loading address closed (incorrect opening hours)
• Car is too heavy (incorrect weight in the order) / too tall / too long
• Car not registered (incorrect email address in the order)
• No documentation / pick-up code / link for booking
• Part of the order not present (partial misload)
• If you cancel the order on the day when loading is planned (24 hours upfront), we have the possibility of charging fault freight.
  

The price of fault freight is 50% of the original transport price.

TransConnect handles all communication between the customer and transportation partner. That way our carriers can focus on transporting the order, and you can focus on your work. Do you have questions about your order? Contact us. We would love to help you!

Go to the contact page. Here you will find our phone number and email address. You can also fill out the contact form here.

We are happy to help you. Contact our Support Team at +31 88 369 07 00, info@transconnect.com or fill out the contact form on our website.

All services provided by TransConnect to the client are subject to the Dutch Freight Forwarding Conditions,

filed with the registry of the District Courts of Amsterdam and Rotterdam on 1 May 2018.