Are there specific compound procedures in France I should be aware of?

Yes. French compounds are known for having strict access and planning requirements that differ from standard dealer pickups.

The most important things to be aware of are: advance notification (aviso) is commonly required at French compounds — typically 24, 48, or 72 hours before collection, as specified in the order.

Drivers will often need a pickup code, booking link, or other access credentials before they can enter the compound. Ensure all required release documents and pickup authorizations are available and uploaded to the TransConnect platform before the driver arrives — missing documentation is one of the most common reasons for unsuccessful pickups at French compounds.

Always check and enter the compound's opening hours accurately in your order, as French compound opening hours can be restrictive. Because French compounds often need time to prepare vehicles for release, pickups can take longer to schedule than standard dealer locations and delays are more common.

If any issues arise, contact the TransConnect logistics team immediately at logistics@transconnect.com or by phone/WhatsApp at +31 88 369 0700.