What happens if there is no CMR document at pickup?

The carrier is at all times obliged to issue a CMR document. Without a CMR, it is not possible to formally confirm that the transport has taken place, which may affect your ability to reclaim VAT. In addition, the vehicle's condition cannot be officially recorded, which may complicate any future damage claims.

If no CMR is provided at pickup, contact TransConnect immediately via logistics@transconnect.com or by phone/WhatsApp at +31 88 369 0700.