When can I charge fault freight?

Fault freight of 50% of the transport price can be charged when a collection fails due to circumstances outside your control — for example, when the car is not available at the pickup location and is too far off-route for you to collect. Always discuss this with the TransConnect logistics team before charging fault freight and obtain their agreement. Charging fault freight without prior approval is not permitted.

Contact the team by phone or WhatsApp at +31 88 369 0700 or by email at logistics@transconnect.com.