Can I dispute a fault freight charge?

If you believe a fault freight charge has been applied incorrectly, contact our Sales team as soon as possible at sales@transconnect.com or by phone/WhatsApp at +31 88 369 0700.

We will review the situation based on the CMR documentation and the circumstances of the failed pickup. Note that fault freight charges can only be applied when they have been recorded on the CMR at the time of the incident, so the CMR is the key reference document in any dispute.