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How is a claim processed?

To process a claim, please follow these steps:

  1. Report the damage: Please contact TransConnect as soon as possible to report the damage. You can do this easily via your portal. Please note: this must be done within 2 working days of delivery. After this period, it will no longer be possible to submit a claim for damages.
  2. Document the Damage: Always take clear pictures of the damage and note it on the CMR (Consignment Note). This documentation is crucial for processing the claim.
  3. Follow Procedures: Ensure you follow the entire ICED & Signed procedure. This helps in accurately determining liability and ensures a smooth claims process.

If no damages are mentioned on the CMR, we cannot process the claim, as the partner (and their insurance) will reject the claim.

If you have any questions or need further assistance, feel free to reach out to our logistics team or call us directly at +31 88 369 07 00. We’re here to support you every step of the way!

What is the ICED & Signed CMR Procedure for customers?